Privacy Policy

OtterMia operates this website and store, including all products, content, and services, to bring you a personalized shopping experience. We are powered by Shopify, which helps us manage orders, payments, and fulfillment securely.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, place an order, or contact us. By using our Services, you agree to this Policy.

1. Information We Collect
We collect personal information that helps us fulfill your orders, provide customer support, and improve your experience. This may include your name, email, phone number, billing and shipping address, payment card information, payment method, transaction records, username, password, preferences, items viewed, added to cart, purchased, or returned, and device information such as IP address, browser type, and activity on our website.

2. How We Collect Information
We collect data in three main ways. First, directly from you when you place an order, sign up, or contact us. Second, automatically when you browse our site through cookies, analytics, and session tools. Third, from partners and service providers such as Shopify and payment processors who help us deliver our services.

3. How We Use Your Information
We use your personal information to process and fulfill your orders, handle payments, shipping, and returns, send order confirmations and updates, improve and personalize your shopping experience, communicate promotions or special offers with your consent, and protect against fraud while ensuring website security.

4. Marketing and Communication
If you choose to subscribe to our email list, we may send you updates, promotions, or product recommendations. You can unsubscribe at any time using the link included in our emails.

5. Security and Data Protection
We use SSL encryption and secure payment gateways to protect your personal information. Your credit card details are never stored on our servers. We only keep your data for as long as necessary to provide our services or meet legal requirements.

6. Sharing Information
We share limited information with trusted third parties such as Shopify, payment processors, and shipping carriers to process your orders. We never sell your personal information to anyone.

7. Your Rights
Depending on where you live, you may have the right to access or correct your personal information, request deletion of your data, or opt out of marketing communications. California residents have the right to opt out of the sale or sharing of personal information. To exercise these rights, please contact us at cs@ottermia.com.

8. Children's Data
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our Services after changes are posted means you accept the updated Policy.

10. Contact Us
For any questions or privacy concerns, you can reach us at:
Email: cs@ottermia.com
Business name: OtterMia
Address: 117 South Lexington Street STE 100, Harrisonville, MO 64701, United States