
FAQ?
How long does shipping take?
How long does shipping take?
How long does it take?
Production: 3–5 business days. US shipping: 7–12 days (standard) or 5–8 days (express). International: 10–20 days.
Tracking?
You'll get a tracking email once it ships. Allow 24–48 hours for it to update. Didn't get it? Email us at cs@ottermia.com.
International?
Yes! We ship worldwide. International orders take 10–20 business days after production.
Free shipping?
Orders over $100 get free standard shipping - US and international.
For full details, check our Shipping Policy.
What if my order is damaged?
What if my order is damaged?
Can I return my order?
Since everything is custom-made, we can't accept returns for change of mind or wrong size. Please double-check before ordering!
Item arrived damaged or wrong?
We've got you. Snap a photo, email us at cs@ottermia.com within 30 days, and we'll send a replacement or refund - no need to ship anything back.
How long do refunds take?
PayPal: 1 business day. Credit/debit card: 5–10 business days.
For full details, check our Return & Refund Policy.
Is the print quality good?
Is the print quality good?
Print quality?
Sharp, vibrant, and made to last. We don't do flimsy.
Will it fade or peel?
Nope. Mugs are dishwasher safe. Apparel handles the washing machine. Canvas looks great for years.
Materials?
Varies by product - check each product page for details. No mystery fabrics here.
Can I use my own photo?
Can I use my own photo?
Can I use my own photo?
That's literally what we do! Upload your photo or add custom text right on the product page.
Tips for best results?
Use a high-res, well-lit photo with a simple background. If it looks blurry on your screen, it'll look blurry on the product.
Got a custom request?
Email us at cs@ottermia.com - we love a good creative challenge.
Can I change or cancel my order?
Can I change or cancel my order?
Can I change or cancel my order?
We move fast! Once production starts, we can't change it. If you catch it early, email cs@ottermia.com ASAP and we'll try.
Payment methods?
Visa, Mastercard, Amex, Diners Club, Discover, Google Pay, Apple Pay, PayPal, and Shop Pay. All processed securely through Shopify.
No confirmation email?
Check spam first. Still nothing? Email us with your name and order details.
Bulk orders?
Matching family mugs? Team hoodies? Reach out and we'll work something out.
What products do you sell?
What products do you sell?
How do I contact you?
How do I contact you?
How to reach us?
Email cs@ottermia.com. We reply within 24 hours (usually faster). Real people, no bots.
What to include?
Order number, what's going on, photos if something's damaged, and the email you used when ordering.
Live chat?
Not yet - but it's on the list! Email is the fastest way for now.
Collabs?
Influencer, artist, or just got a fun idea? Email us and let's talk.