We'd love to hear from you. At OtterMia, every order matters. Whether you're tracking a package, asking about a custom design, or simply want to share a photo of how your piece turned out, we're here.

Email: cs@ottermia.com

Business Name: OtterMia

U.S. Address: 117 South Lexington Street STE 100, Harrisonville, MO 64701, United States

Response Time: within 12 to 24 hours, Monday to Friday, often faster.

Business Hours: Monday to Friday, 9AM to 6PM Pacific Time.

Please note: we do not offer phone support. Email lets us review your order directly with our production partners and respond with accurate, specific help. The more detail you give us, the faster we can sort it out. When you reach out, please include your order number, a photo of the issue if something looks wrong, and what you'd like us to do.