Terms of Service

Welcome to OtterMia. Before exploring our products and services, please take a moment to read these Terms of Service carefully. By accessing or using our website and ordering our products, you agree to be bound by these terms.

1. Acceptance of Terms
By using OtterMia services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please stop using our website or services.

2. Product Information
We strive to provide accurate, up to date product information. However, we do not guarantee the accuracy or completeness of all descriptions, images, or colors displayed on our site, as these may vary slightly depending on your device or screen settings. All products are custom-made to order.

3. Ordering and Payment
Placing an order with OtterMia constitutes an offer to buy our products. All orders are subject to acceptance and product availability. Payment is required upon order confirmation. We accept Visa, MasterCard, American Express, Discover, and PayPal. By placing an order, you confirm that you are authorized to use the payment method provided and that the billing information is accurate. We reserve the right to cancel any order we suspect is fraudulent.

4. Shipping
For details about shipping rates, delivery times, and carriers, please refer to our Shipping Policy. OtterMia is not responsible for delays or issues caused by third-party carriers or circumstances beyond our control.

5. Returns and Refunds
Please review our Returns and Refund Policy for detailed information on returns, replacements, and refunds. Because every order is custom-made, we accept returns only for damaged, defective, or incorrect items. We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.

6. Intellectual Property
All content on the OtterMia website including text, logos, images, product designs, and layouts is the property of OtterMia and protected by copyright and trademark laws. Unauthorized reproduction or use of any material is strictly prohibited.

7. User-Submitted Content
By submitting photos, designs, or other content for customization, you confirm that you own the rights to that content or have permission to use it. You grant OtterMia a non-exclusive, royalty-free license to use that content solely for the purpose of fulfilling your order. We will not use your personal photos for marketing without your explicit consent.

8. Privacy Policy
Your privacy matters to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability
To the fullest extent permitted by law, OtterMia is not liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim is limited to the amount you paid for the relevant order. We do not guarantee that the site will always be available, error-free, or uninterrupted.

10. Termination
OtterMia reserves the right to suspend or terminate your access to our website or services at any time, without prior notice, for any reason we deem appropriate.

11. Changes to Terms
We may update or modify these Terms of Service at any time. Any changes will take effect immediately upon posting. By continuing to use our website after updates, you agree to the revised terms.

12. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us.
Email: cs@ottermia.com
Business name: OtterMia
Address: 117 South Lexington Street STE 100, Harrisonville, MO 64701, United States

Thank you for choosing OtterMia. We truly appreciate your trust.